Do you ship overseas?
No, we only ship in Europe.
How long will it take to receive my order?
We will prepare your order and ship it within the next 24 hours. The time of shipment depends on the carrier. It usually takes 2-3 days within Germany and 4-7 days outside of Germany.
Which carrier do you use?
We use DHL.
Can I return my purchased product?
We always want to make sure our customers love our products, but if you need to return an order we're happy to help. Just email us directly and we'll walk you through the process.
My product broke.
You will receive a 100% refund. Send us a picture of the product in the box and we will send you your money back.
How much is shipping?
We have a fixed price of €6.90 including taxes within Germany. We send free orders over 50 € only within Germany. For orders in the rest of Europe send us a message and together we will find the best solution for you.
I placed an order and within the next minute or more the same day I remembered that I would like to add something. Is that possible?
Send us an email as soon as possible. We try to satisfy you with the fastest shipping, but feel free to reach out to us if you would like to make a change to your order. It is a pleasure to serve you.